Terms of service & ticketing

1. Who we are and what these terms cover

These terms govern the use of Festa, operated by oyfora AB, Anders Reimers väg 17, 117 50 Stockholm, Sweden ("we"). They apply to fans buying tickets or sending tips, and to organizers and artists using the platform to sell tickets and receive support.

2. The platform, not the event

Festa provides the technical platform: event pages, ticketing, QR check-in, tipping and fund pages, and payment orchestration. The contract for a ticket is between you and the event's organizer — not with Festa. The organizer is responsible for the event taking place as described, for admission, and for meeting its legal obligations. Ticket payments are collected on the organizer's own Stripe account; Festa charges a platform fee for its service.

3. Accounts

Organizers and artists need an account; keep your credentials safe and your information accurate. You must be at least 18 to hold an account or to buy tickets and send tips; age requirements for admission to an event itself are set and enforced by the organizer. During the current phase, sign-up may be invitation-only. We may suspend accounts used for fraud, unlawful events, or abuse of the platform.

4. Tickets

• Each ticket carries a server-signed QR code that is checked at the door. A ticket admits one person once.
• Tickets may be transferred to another person only through the platform (via the link in your ticket email), unless the organizer has disabled transfers for the event. Transfers close shortly before doors, a per-ticket transfer limit applies, and a pending transfer expires if not accepted in time. On transfer or refund the QR code is re-issued, so screenshots and copies of the old code become invalid.
• Per-buyer purchase limits may apply. Commercial resale, and resale above face value, are not permitted.
• Prices shown at checkout are final and include any buyer-facing fees.

5. No right of withdrawal for tickets

Tickets are sold for a leisure event on a specific date. Under 2 kap. 11 § 12 of the Swedish Distance Contracts Act (distansavtalslagen, 2005:59), implementing Art. 16(l) of the EU Consumer Rights Directive, there is no statutory 14-day right of withdrawal for such purchases. All sales are final, subject to Section 7 below.

6. Fees

• Paid tickets: a platform fee of 5% + €0.50 per ticket. The organizer chooses per ticket type whether to absorb the fee or add it to the buyer's price (always shown at checkout). Free tickets, guest lists and check-in carry no fee.
• Tips and contributions: a platform fee of up to 5%, deducted before payout. For artists on the Festa Pro subscription the fee is 0% on direct tips and fund contributions, and 2% on tips inside a ticket purchase.
• Stripe's own payment-processing charges are separate and are levied by Stripe, not by us.
• Festa Pro (optional subscription for artists): €9 per month, billed via Stripe, renews monthly until cancelled. You can cancel anytime in the billing portal (Settings → Manage subscription), effective at the end of the paid period; after that, the standard fees above apply again. Prices include VAT where applicable. As a consumer you have a statutory 14-day right of withdrawal from the day you subscribe. By subscribing you expressly request that the service starts immediately; if you withdraw within those 14 days, you pay a proportionate amount for the period already supplied and the rest is refunded.

7. Cancellations and refunds

• If an event is cancelled, the ticket price including fees is refunded. The refund claim is against the organizer; refunds are processed through the platform back to the original payment method.
• Individual goodwill refunds are at the organizer's discretion; the platform fee may be retained.
• A refund invalidates the ticket's QR code immediately.
• Material changes (date, venue) are the organizer's responsibility; statutory consumer rights against the organizer remain unaffected.

8. Tips, contributions and funds

Tips and contributions are voluntary payments to an artist or organizer. They are not donations in a tax sense, grant no consideration in return, and are non-refundable once completed (if an entire ticket order is refunded, tips included in that order are returned as part of the refund). Fund goals are targets, not promises: contributions go to the artist regardless of whether a goal is reached. See the tips & contribution terms.

9. Obligations of organizers and artists

• You are responsible for your events, content and pages being lawful and accurately described, and for your own tax and reporting obligations on the income you receive.
• Receiving payouts requires completing Stripe's onboarding (identity and payout verification) for your own Stripe account.
• You will honour the refund rules in Section 7 towards your buyers.

10. Availability and beta features

We operate the platform with reasonable care and skill but do not guarantee uninterrupted availability. Features marked as beta (currently events & ticketing for new organizers) may change, be limited, or be withdrawn.

11. Liability

We are liable without limitation for intent, gross negligence, and injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for this kind of contract. We are not liable for the staging, quality or cancellation of events, which are the organizer's responsibility. Mandatory statutory liability remains unaffected.

12. Changes to these terms

We may amend these terms for good cause (legal changes, new features). Material changes will be announced in the app or by email with reasonable notice; continued use after the notice period constitutes acceptance.

13. Governing law and jurisdiction

Swedish law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory consumer-protection provisions of your country of habitual residence remain unaffected, and you may bring claims before the courts of that country.

14. Consumer dispute resolution

We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board (§ 36 VSBG).